App and Portal How To

How to Get the App

To download the app, you will need to go to either Google Play (for Android) or the App Store (for iOS devices). Once there, they will search for “The iClassPro App”, download and install it.

Alternatively, you can use these direct links to the app:

• Android - https://play.google.com/store/apps/details?id=com.iclasspro.customerportal
• iOS - https://itunes.apple.com/app/id1331001591

Helpful links for assistance downloading/installing apps can be found here:

• Google Play - https://support.google.com/googleplay/topic/3365058?hl=en&ref_topic=3364260
• App Store - https://support.apple.com/en-us/HT204266

Important Note:

If you're already a BSA customer, do not create a new account, you need to log in with your email address that we have on file and then select forgot password.

Launching and Using the App

When first launching the app, you will be prompted to enter the name (code) of the organization (BundabergSwimmingAcademy) and click SUBMIT.

After clicking SUBMIT, you will be prompted to either “Log In” or “Create an Account.” If they choose to “Log In”, you will use their existing email address and password. If you are not already a BSA Customer select to “Create an Account”. You will follow the same steps used to establish a new account through the usual Parent Portal (including receipt of a verification email).

Once logged in, you will be taken to the Account Dashboard. The Dashboard shows any news or upcoming events and also presents them with links along the bottom to perform specific tasks:

• Bookings – this is where you can create new class/camp enrollments or book a party
• Account – this is where you can view/update account information, including:
  • Update or add a student, view student attendance, evaluations and enrollments
    • From Enrollments, you can view all student enrollments and request a Drop or Transfer (if enabled)
    • From Evaluations, you can view the latest student skill evaluations (if enabled)
    • From “Attendance” you can view available makeup tokens and request makeups (if enabled) and record a future absence
    • Clicking “Student Details” will allow the student’s information to be updated
    • Clicking the ADD STUDENT button will allow the family to create a new student account
  • Make a payment
  • View Transaction History
  • Update/Add Payment Information
  • Add additional guardians/responsible parties to the account
  • Update contact information. (Clicking on a particular field will bring up a screen to edit that information.)
• Cart – this is where customers can view/edit/delete enrollments in the shopping cart and proceed to checkout when they are ready
• More – this is where customers can switch locations (if your account has multiple locations), view News & Announcements, review policies or log out.

Creating Class Enrollments

To create a new class enrollment:

• Go to the BOOKINGS menu
• Choose “Find a Class”
• Select the Student(s) you wish to enroll and click “See Classes.”
• The class list that comes up is automatically filtered to only show classes where at least one selected student would meet the age/gender requirements. There will be a note to show you which student(s) meet the criteria.
• Click on the name of the class to bring up the enrollment screen.
• Click “Enroll Now” to submit an Active enrollment. If enabled, an option to click “Request a Trial” will also appear.
• Confirm the start date.
• Add the enrollments to the cart.
• The system will attempt to submit an enrollment for all eligible students. A message will be displayed if there are any problems (such as the class being full).
• Once the enrollment(s) is in the cart, you can either check out, or click BOOKINGS to create another enrollment.

Creating a Camp Enrollment (Intensive programs and camp programs)

To create a new camp enrollment:

• Go to the BOOKINGS menu
• Choose a Camp Type.
• Select the Student(s) you wish to enroll and click “See Camps.”
• The camp list that comes up is automatically filtered to only show camps where at least one selected student would meet the age/gender requirements. There will be a note to show you which student(s) meet the criteria.
• Click on the name of the camp to bring up the enrollment screen.
• Click “Enroll Now” to submit an Active enrollment.
• Answer any Camp Questions and select the date(s) of enrollment.
• Add the enrollments to the cart.
• The system will attempt to submit an enrollment for all eligible students. A message will be displayed if there are any problems (such as the camp being full).
• Once the enrollment(s) is in the cart, you can either check out, or click BOOKINGS to create another enrollment.

Checking Out

To check out/submit your enrollments:

• Click the CART page.
• Verify the enrollment information showing the cart. If needed, remove any enrollments by clicking on the “Remove” link to the left of the Price.
• Verify the payment method you wish to use to make a payment. You can edit/add a payment method as needed.
• Click “Pay Now!” The system will attempt to run a payment and notify you if there was any problem.